Welcome! This Privacy Policy (“Privacy Policy”) describes the data and privacy practices of SpeedX Carrier LLC regarding the information collected and processed through this website, its content, and any other website, feature, or service that posts or provides this Privacy Policy (collectively, the “Site”).
“We,” “our,” or “us” refer to SpeedX Carrier LLC and its affiliates. “You,” “your,” “visitor,” or “user” refer to any individual accessing this Site and/or using our services.
Please read our Terms of Use to understand the general rules governing your use of this Site, as well as any additional terms that may apply when you access specific services or materials available in certain areas of the Site.
By accessing or using the Site, you agree that your use is governed by this Privacy Policy and the SpeedX Carrier Site Terms of Use.
We collect data about users of the Site directly, automatically when you visit the Site, and sometimes from third parties. Some of this data may be considered “personal data” or “personal information,” and some may be considered “sensitive data” under applicable laws.
We will also treat other information, including IP addresses and cookie identifiers, as “personal data” where required by applicable law, and we will treat certain personal data as “sensitive data” as required by applicable law.
Please note that we may de-identify or pseudonymize personal data so that it becomes non-personal. This may include aggregating the data (such as combining it with data about other individuals), converting it into coded form (commonly known as “hashing”), or otherwise removing characteristics that make the data personally identifiable to you. We maintain and use de-identified data without attempting to re-identify it, except where permitted by applicable law, such as to verify that our de-identification processes comply with legal requirements.
We will treat de-identified or pseudonymized data as non-personal to the fullest extent permitted by applicable law. If we combine non-personal data with personal data, we will treat the combined information as personal data under this Privacy Policy.
We collect certain personal data directly from you, such as your name, address, email address, phone number, ZIP/postal code, vehicle make and model, shipping origin and destination, and other information you provide when booking our services, requesting a quote, or interacting with the Site. This may include photos and/or videos submitted in connection with a claim.
We may offer the ability to submit or post messages, reviews, social media posts, or other content (“User Content”) through interactive features such as reviews, discussion forums, blog comments, gallery posts, or promotional activities (“Submission Features”).
Your submission of User Content is subject to the Terms of Use for the Site (including User Content and Acceptable Use provisions), which grant us the right to use your User Content, both online and offline, in connection with our promotional activities.
Personal information such as your name, username (from the Site or a social media account), or location may be publicly displayed with your User Content. Others may access, use, and share that information. We are not responsible for how third parties use User Content that you submit or post.
In certain situations, your personal information may be publicly disclosed in connection with specific activities, such as being identified as a sweepstakes winner or prize recipient.
If you post messages on our Site, we will collect the information you choose to disclose as part of your activity.
If you send us emails, letters, or other correspondence, contact us through the Site’s chat functionality, or if third parties send us correspondence regarding your activities or postings on the Site, we may collect such information in a file specific to you or share it with service providers who assist us (such as providers of website functionality).
Communications with our customer service representatives may be recorded or monitored and retained to assist you, provide customer service, conduct quality assurance, and improve our products and services. If you do not consent, please do not continue with chat assistance or send communications to us.
If you establish a credit account with us or purchase any of our services, we collect payment information and related details, including your billing address, credit card number, expiration date, and other transaction-related information.
We may offer sweepstakes, contests, or other promotions (each, a “Promotion”) that may require registration. By participating in a Promotion, you agree to the applicable terms, conditions, and official rules governing that Promotion. These rules may require you to grant us (and, where applicable, Promotion sponsors) permission to use your name, voice, likeness, or other identifying characteristics in advertising or marketing materials, except where prohibited by law.
If you enter a Promotion, personal data may be disclosed to third parties or to the public in connection with administering the Promotion, including winner selection, prize fulfillment, compliance with legal obligations, or publication of a winners list, as permitted by law and the Promotion’s official rules.
Data We Collect Automatically Through Your Access or Usage of Our Site
We and our third-party business partners (including any third party service providers or third party content, advertising, and analytics providers) may use a variety of technologies, including cookies and pixels, that automatically or passively collect certain information about you, your device, or household, whenever you access, use, or otherwise interact with the Site (“Device ID/Interaction Information”). Device ID/Interaction information may include, but is not limited to, device information (e.g., your device model, operating system version, web browser type and language, mobile network information), the URL that you just came from, which URL you next go to, access times, search times, approximate geolocation data, your IP address, mobile device identifier, or other unique identifier, search terms, pages viewed, time of your last interaction, time spent on the Site, and other details about how you’ve used the Site or our content and identifiers associated with cookies or other technologies that may uniquely identify your device or browser. We may combine this information with information obtained from other third-party sources along with quotes we provide to you to personalize the services we provide and the experience you have when interacting with us.
Device ID/Interaction Information may be collected through the use of the following technologies:
Cookies and Local Storage
A cookie or local storage is a text file that is stored on your device when it is used to visit the Site. Certain web browsers and browser add-ons may provide additional local data storage mechanisms. We and third parties may use cookies and similar technologies to keep your use of the Site more secure, help us see which features are most popular, count visitors to a page, study the effectiveness of our customer communications, maintain the integrity of the Site, to measure crash analytics and other maintenance related data, to manage and measure the performance of advertisements displayed on or delivered by or through the Site, and to personalize your experience through the Site, such as to recognize you when you return to the Site and just generally to provide you with a better, more intuitive, and satisfying experience. Some features of our Site may only be available through the use of essential cookies.
Your browser may allow you to disable, decline, block or otherwise limit or clear cookies. For more information about how to manage cookies, please follow the instructions provided by your browser. For more information about cookies, please visit https://www.aboutcookies.org.
Pixel Tags
Small graphic images or other web programming code (also known as web beacons or pixel tags or clear GIFs) may be included in our web pages and email messages. These and similar technologies may be used for a number of purposes by us and our third-party providers, including to count visitors to the Site, to monitor how users navigate the Site, to count how many of our email messages were opened, or to count how many particular products were viewed, or for marketing and targeted advertising purposes. The data we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email.
Embedded Scripts
An embedded script is programming code that is designed to collect data about your interactions with the Site, such as the links you click on. The code is temporarily used by our server or a third party service provider or business partner while you browse or interact with the Site and is deactivated or deleted when you disconnect from the Site.
Data Collected Through Mobile Devices and SDKs
We use embedded scripts and tools provided in Software Development Kits (“SDKs”) to collect data through mobile devices such as hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network data, and website usage behavior. SDKs are software packages that contain a set of tools that can be used to build applications and implement new features in existing apps, including those that collect data from your device. Your mobile operating system may let you opt out from having certain device identifiers used for interest-based advertising. You should refer to the instructions provided by your mobile device’s manufacturer; this information is typically available under the “settings” function of your mobile device. If your mobile device offers an uninstall process, you can stop us from collecting information through the app by uninstalling our app.
Session Replay Technology
SpeedX may record through session replay technology your interactions with the Site, such as what pages you visit on the Site, how long you visit those pages, and any links you click or data you provide. We use this data for our internal business purposes, such as for website analytics, to improve the Site and our products and services, and to address functionality issues.
Data We Collect from Third Parties
We may receive data about you from third parties, such as data aggregators, lead generation companies, joint marketing partners, third party websites, service providers, and other business partners. We may also supplement the data we collect with outside records from third parties, such as public databases, publicly available social media pages, and third parties who enhance the data we have about you, in order to provide you with information or services you have requested, to tailor content, to offer you opportunities to purchase products or services that we believe may be of interest to you, and for other purposes. The data collected and stored by third parties is subject solely to the third party’s privacy practices.
How We Use Data
We may use information we collect, including personal data and Device ID/Interaction Information, as follows:
To provide the Site and services to you
SpeedX Carrier uses the personal data we collect to provide the Site and our services to you and to improve the Site and products and services we offer, including to process and fulfill your purchases, maintaining your account and verifying information you provide to us, such as your email address, is active and valid, facilitating your participation in a sweepstakes, contest, or promotion, respond to your inquiries and provide customer service.
For Advertising Activities and Marketing Messages
SpeedX Carrier uses data to customize and optimize content for you, such as recommendations, promotions, and advertisements we display through the Site and elsewhere online, and to use your contact information to send you new product offers and other marketing communications.
For Personalization
SpeedX Carrier uses data to give each user a more consistent and personalized experience when interacting with us, including to tailor content and advertising we display to you or others, on the Site or elsewhere, including content in emails we may send to you, to tell you about new products, promotions, opportunities, or other general information about SpeedX Carrier or other products and services that we believe will be of interest to you.
For Internal Business Purposes
For our normal operating procedures and internal purposes, including to improve the Site and our products, services, and marketing endeavors, to track marketing effectiveness, for marketing research, to detect and troubleshoot problems, monetize our Site, understand how you use the Site, including tracking traffic, usage, trends, and navigation patterns, conducting sales auditing.
For Security
We also use such information for security and to protect the integrity of our Site, to investigate or detect fraud or illegal activities, and for archival and backup purposes in connection with the provision of the Site.
Administrative Notices
We use your information to contact you regarding administrative notices, and communications relevant to your use of the Site, content, products, or services you use or request, and in our discretion, changes to our policies.
Billing and Support
If you open a credit account with us through our Site, we use your address and billing information to bill you and provide associated support.
Legal and Dispute Resolution
We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Site, to comply with the law, cooperate in governmental or other legal inquiries, fulfill regulatory reporting obligations, resolve disputes, troubleshoot problems, protect our or others’ rights, assets, and safety or security, and enforce our agreements and policies, including the Site Terms of Use.
Business Transitions
We may use information in connection with a merger, acquisition, consolidation, bankruptcy, or other corporate transition, including during due diligence.
Other Purposes as Disclosed
We may use data for other purposes as disclosed at the time of collection or otherwise with your consent.
Our Disclosure of Data to Third Parties
We may share non-personal data that we collect, such as certain Device ID/Interaction Information, aggregate user statistics, and hashed or otherwise de-identified or pseudonymized data (including email addresses), and/or our analyses derived from such data, with third parties in our discretion as permitted by law, including for targeted advertising purposes. We do not share your personal data with third parties for those third parties’ direct marketing purposes without providing you the ability to consent (opt-in or opt-out).
Please note that we are not responsible for the privacy practices of any third party. If you decide that you do not want to receive communications from a third party, or have questions about their privacy practices, you will need to contact that third party directly. We may share the data we have collected about you (including personal data) in the circumstances described below or elsewhere in this Privacy Policy, as disclosed at the time you provide data, or otherwise with your consent.
SpeedX Carrier Family of Companies
SpeedX Carrier includes several brands and companies, some of which operate as subsidiaries or affiliates. When SpeedX Carrier collects data through any of our brands or companies, it will be accessible across the SpeedX Carrier family of brands and companies. The data will be used for business, operational, and marketing purposes.
When You Direct Us To Share Your Information or With Your Consent
We may share information when you direct us to do so, including when you log in through a third-party application or feature through which information is shared, or if we present you with an opportunity to receive marketing offers from a third party. Please note that we are not responsible for the privacy practices of third parties. If you later decide that you no longer want to receive communications from a third party, you will need to contact that third party directly.
Third Party Service Providers Performing Services on Our Behalf
We may share your personal data with our service providers to perform the functions for which we engage them, including the functions described in the above section entitled, “Personal, Sensitive, and Non-Personal Data We Collect and How We Use It.” For example, we may use third parties to host the Site or assist us in providing functionality on the Site (including chat functionality), provide Site data analysis and research, to send out email updates about the Site or our products and services, and to make automated calls with respect to our products and services or to respond to your inquiry.
For Legal and Administrative Purposes
We also may share information that we collect from users as needed to enforce our rights, protect our property or protect the rights, property, or safety of others, or as needed to support external auditing, compliance, and corporate governance functions. We will disclose personal data as we deem necessary to respond to a subpoena, regulation, binding order of a data protection agency, legal process, governmental request or other legal or regulatory process. We may also share Personal Data as required to pursue available remedies or limit damages we may sustain.
Law Enforcement
We may disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability. This may involve sharing various information relating to our users and fraudulent or potentially fraudulent activities with our fraud prevention, credit risk reduction, and similar service providers, and they will use this information to help us and their other clients prevent fraudulent and illegal transactions.
Changes of Control
We may transfer or assign information, including your personal data, in connection with a merger, acquisition, reorganization, liquidation, change in control or other sale by or of us or any affiliated entity (in each case whether in whole or in part). We may also share your personal data in the due diligence process or to otherwise facilitate any such transaction, and with individuals assisting in the transaction or in connection with a bankruptcy.
Employment Applications
If you apply for a job with us, we or our service provider(s) may ask you to provide self-identifying information (such as veteran status, gender, and ethnicity) in conjunction with laws and regulations enforced by the Equal Employment Opportunity Commission and other federal, state, and local regulatory agencies. Providing such self-identifying information is voluntary, but if you do provide such information, we and/or our service providers may submit that information to the appropriate government or regulatory agencies to fulfill reporting requirements and use that information to defend against employment-related complaints. Please note that we may utilize a careers portal that is operated by a third party, in which case, your registration and use of the careers portal will be subject to the third party’s privacy practices as disclosed on the portal.
SMS/MMS/RCS Message Data
Notwithstanding anything else in this policy, SpeedX Carrier does not share personal information we collect specific to our SMS/MMS/RCS text message programs (such as mobile number and record of consent) with third parties for their own direct marketing purposes without your specific consent.
We may use third party business partners, such as analytics companies, ad agencies, network advertisers, and others who provide us with data about the Site, users, and our advertisements, and who deliver ads to you on our behalf on the Site and elsewhere online. Our third party business partners may collect certain data about your visits to and activity on the Site and other websites and services, and may use this data to target advertising to you and others and to assess the effectiveness of our advertising. We may also disclose (or permit third parties to collect) data, such as Device ID/Interaction Information, aggregate or de-identified, pseudonymized or hashed information (including email addresses), with these third parties for similar purposes.
These third parties may set and access their own tracking technologies on your device (including cookies, pixel tags, or other technology) and may otherwise collect or have access to your personal data over time, including information about your visits to the Site as well as other websites and online services. Companies that we share data with, including ad agencies and networks, may use the data, often in combination with their existing data, in order to present more relevant advertisements that may be of interest to you, and to help us and third parties do the same.
To disable sharing through cookies set on our Site by third parties for advertising and analytics purposes, please adjust your settings by clicking on “Cookie Preferences” in the footer.
Some of the companies we use may be members of the Network Advertising Initiative (“NAI”) or Digital Advertising Alliance (“DAA”). These organizations provide information regarding targeted advertising and opt-out procedures for participating members, including opt-out mechanisms for web browsers and mobile devices.
Mobile devices may contain settings that allow you to disable tracking for advertising and/or analytics. In addition, the digital advertising industry provides mobile users with the ability to register their intent not to receive targeted advertising through AppChoices.
We use Google Analytics, which uses cookies and similar technologies to collect and analyze data to help us understand how the Site is used and to report on activities and trends. This service may also collect data about the use of other websites, apps, and online services. You may opt out by using available browser tools or add-ons provided by Google.
Please note that opting out through these mechanisms does not opt you out of being served advertising altogether. You will continue to receive generic ads. Your opt-out choices are browser- and device-specific. If you disable cookies, upgrade your browser, or use multiple devices, you will need to opt out on each browser and device separately.
The Site may permit or facilitate interactions with third-party websites or services (“Social Media”), such as enabling you to “like” or “share” content. If you choose to share content or post information from or via the Site to Social Media, that data may become public, and the third party may have access to data about you and your use of the Site.
You may also participate on Social Media in ways that connect that third-party service with the Site (such as posting to one of our pages). Doing so may allow us to collect (or the third party to share) data about you. These third-party platforms may collect certain data about your visits to the Site regardless of whether you interact with the feature or are logged into the platform.
The data we collect is subject to this Privacy Policy. Data collected and stored by the third party remains subject to the third party’s privacy practices.
SpeedX Carrier is not responsible for the privacy policies of third parties or other websites, even if they are linked to our Site. These links are provided solely as a convenience to you and do not imply endorsement or responsibility. Please review the privacy policies of any third-party websites you visit.
You may opt out of marketing communications as described below.
You may unsubscribe from marketing emails through the opt-out mechanism included in each email. However, we may still send you administrative or transactional communications related to your use of the Site or services.
If you sign up to receive SMS, MMS, or RCS messages from SpeedX Carrier, you may unsubscribe by replying “STOP” and receive help by replying “HELP.”
We may send promotional or non-promotional push notifications to your mobile device. You can stop receiving these messages by adjusting your device settings.
You are responsible for maintaining accurate information. If you would like to request corrections, you may contact us at privacy@speedxcarrier.com. SpeedX Carrier will make good faith efforts to update information in our active databases as reasonably practicable.
Certain states may provide additional privacy rights. Please review applicable state-specific sections if relevant.
Security
When SpeedX Carrier creates, maintains, uses, or disseminates personal data, we take commercially reasonable and appropriate measures designed to protect it from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, we cannot guarantee absolute security and assume no liability for unauthorized disclosure or loss of data. You use the Site and provide data at your own risk.
This Site is intended for a general audience and does not target individuals under the age of 18. We do not knowingly collect personal data directly from anyone under 18 years of age.
SpeedX Carrier is a U.S.-based company. The data we collect may be transferred to and processed in the United States and other countries. By accessing or using the Site, you consent to the transfer, processing, usage, sharing, and storage of your data in the United States and other jurisdictions where privacy laws may differ from those in your country of residence.
If you have any questions regarding this Privacy Policy, please contact us at:
Email: privacy@speedxcarrier.com
Phone: +1 (317) 954-2111
To the extent permitted by applicable law, SpeedX Carrier reserves the right to modify this Privacy Policy at any time. We will notify you of material changes by posting the updated Privacy Policy on our Site. We may also notify you through other contact information you have provided. Your continued use of the Site after changes become effective constitutes your acceptance of those changes, to the fullest extent permitted by law.
